Orders do have to be paid for before they reach our Manufacturers.
*PLEASE READ OUR CORONAVIRUS UPDATE BEFORE CONTACTING US*
When your order reaches production, it will be shipped within 3-5 business days (if the orders gets to us after 12pm, the processing time will begin from the next working day).
Once the order has been dispatched, shipping times are as follows:
UK: Tracked RM48 – 2-3 business days
You will receive an e-mail notification when your orders are shipped, which will also include the tracking number if applicable.
If an order is too large/too heavy for Royal Mail then we will send this via courier (usually DPD). You will receive a separate e-mail and associated tracking number if we ship via courier.
Once an order has been paid for and you wish to cancel the order, you must contact us within 24 hour(s) of the initial purchase. Failure to do so will mean your product will enter production and will be delivered to the address provided. The product can only then be returned once you have received the item and have contacted us within 14 day(s). Please read our Returns Policy.
If you are returning a product, we are not liable or responsible for the costs of shipping. Shipping is non-refundable on both returns & the initial order you made. Please read our Returns Policy.